The Managing Directors/CEO's/Owners/Director/Partners/General Managers        
All FHRAI Members/ Non-Members

CC:      All Members of the Executive Committee
             All Regional Associations          

Subject: FHRAI Grievance Redressal Forum – Campaign Opposing Arbitrary and Unethical Business Practises by OYO – Pre and During COVID Times

Dear All,

Based on the complaints/ inputs received from the Hotel Fraternity across India, we wish to share with you that we the FHRAI have initiated to set-up Grievance Redressal Forum for Hospitality Fraternity opposing Arbitrary and Unethical Business Practises by the Online Travel Aggregators (OTA’s). 

We request the Fraternity to submit the requisite data regarding Issues faced by them from OYO, both Pre and During COVID times. You may click on the link https://fhrai.com/Oyoredesign.aspx to submit your Grievances. 

As you may be aware that based on the request submitted by FHRAI to the Competition Commission of India (CCI) to study the malpractices by OTA’s regarding which an investigation is already under way. 

We look forward to receiving your response allowing the Federation to take immediate steps to get the issue faced by the Hospitality Fraternity, addressed before the appropriate authorities, at the earliest.

For any assistance, please reach out to Ms. Preeti Bhardwaj, Executive – Legal, FHRAI on preeti.legal@fhrai.com

Thanks & regards,

Jaison Chacko
Secretary General
________________________________________________
The Federation of Hotel & Restaurant Associations of India
Regd. Office: B-82, 8th Floor, Himalaya House, 23 K.G. Marg, New Delhi - 110 001
Tel.: 011-40780780, Fax: 011-40780777
E-mail: fhrai@fhrai.com, Website: www.fhrai.com