The Managing Directors/CEO's/Owners/Director/Partners/General Managers
All FHRAI Members
CC: All Members of the Executive Committee
All Regional Associations
President FHRAI
Sub: Agoda’s Dedicated Support Channels for Raising Concerns
Dear Member,
This is in reference to our earlier emails regarding the issues and concerns of our members related to Agoda.
We are happy to share that Agoda has informed that they have proactively reached out to all the hotel partners whose concerns were highlighted by FHRAI and resolved the same. They also informed that they remain committed to providing its hotel partners with timely and effective support.
To ensure any future queries are addressed as quickly as possible, please use Agoda’s dedicated support channels as given below:
- Online Support: For all queries, please visit the Partner Hub support page. This is the fastest way to get assistance. https://partnerhub.agoda.com/contacting-us-for-support/
- Phone Support (for India partners): You can reach Agoda dedicated support team at 0008000501621. Please note this is a local and international toll-free number, and you must dial the three leading zeros (000) for the call to connect successfully.
Members are once again requested to raise their operational queries either through the official channels mentioned above or via FHRAI, to ensure timely and effective redressal.
With best regards,
Jaison Chacko
Secretary General
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The Federation of Hotel & Restaurant Associations of India
Regd. Off.: B-82, 8th Floor, Himalaya House, 23 K.G. Marg, New Delhi - 110 001
Tel.: 011-40780780, Email: fhrai@fhrai.com, Website: www.fhrai.com