The Managing Directors/CEO’s/Directors/Partners/General Managers
All FHRAI Members
CC: All Members of the Executive Committee
All Regional Associations
President FHRAI
Sub: Advisory on Digital Personal Data Protection Rules, 2025
Dear Member,
This is to inform you that the Government of India has notified the Digital Personal Data Protection (DPDP) Rules, 2025, marking the full operationalisation of the DPDP Act, 2023. These Rules mark an important development in India’s data governance framework and require immediate attention from all hospitality establishments, including hotels, resorts, restaurants, cafés, and related service providers.
This enclosed Advisory Note provides complete guidance for hospitality businesses covering responsibilities, timelines, notices, SOPs, vendor compliance, penalties and Do’s/Don’ts. Some highlights from the Advisory Note are enumerated below:
- A Data Fiduciary is respect of Hospitality Industry is that collects Consumer or guest or employee’s personal information and decides what to do with it.
- Personal data is any information that can identify a guest, customer, or employee which includes Guest details, identification documents, payment information, digital data, employee records and vendor contacts etc.
- The Rules provide certain key responsibilities of Hospitality Industry which includes obtaining of Proper consent of the guests before collecting their personal data, transparency with guests, limited collection of data from guests, train the staff on data protection best practices etc.
- The Rules also specifies that data of guest should not be shared on WhatsApp, unnecessary ID copies of guests should not be retained, using of unnecessary unsecured WIFI.
- The Rules also specifies penalties under the rules which includes:
- Up to ₹250 crore for non-compliance.
- Up to ₹200 crore for failure to prevent breaches
- Board may order audits or restrict processing
Copy of the Digital Personal Data Protection (DPDP) Rules, 2025, is attached for your ready reference.
For any further support, please feel free to reach us.
Best regards,
Jaison Chacko
Secretary General
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The Federation of Hotel & Restaurant Associations of India
Regd. Office: B-82, 8th Floor, Himalaya House, 23 K.G. Marg, New Delhi - 110 001
Tel.: 011-40780780, E-mail: fhrai@fhrai.com, Website: www.fhrai.com